SOS Serum SOS Cleanse Facial Cleanser

We understand that from time to time you may wish to return a product to us. We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where: (a) we receive the returned product within 30 days following the date of purchase/delivery of the product; (b) the returned product is unused, in its original packaging, with any labels still attached and otherwise in a condition enabling us to sell the product as new; (c) you comply with the returns procedure set out below; and (d) none of the exclusions set out below apply.

In order to take advantage of your rights under this returns policy, you must contact us via e-mail sos-serum@brucegreen.co.uk to request a refund. Products returned under this policy are your responsibility until we receive them and so we would recommend a recorded or signed for service. You will be responsible for paying postage costs associated with returns under this policy. Please send all returns to: SOS Serum Skincare, The Office, Winwick Hall, Northampton NN6 7PD.

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us. All refunds will be processed back on to the card originally used for purchase. We will process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your returned product. We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.

We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.