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Shipping Policy

Delivery within the U.K. is sent express, and you should receive your item within 1-3 working days. Delivery is a flat fee of £5.00 for express. We offer free delivery for all orders £50 and over.

Refund Policy

As the nature of the products is skincare, unfortunately we do not provide any returns or exchanges.
Faulty products or any issues - customers are to contact us via Counter Culture with their order number, any necessary imagery and description of the fault and we will work on a resolution as soon as possible.

Cancellation / Return / Exchange Policy

As the nature of the products is skincare, unfortunately we do not provide any returns or exchanges.
Faulty products or any issues - customers are to contact us via Counter Culture with their order number, any necessary imagery and description of the fault and we will work on a resolution as soon as possible.

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