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Cancellation / Return / Exchange Policy


We have a 14 day return policy if you have received the package & the product is not to your liking. For a full refund, the item must be unopened and sealed. Opened & used products will only get a partial refund.

If you are not completely satisfied with your purchase, you must contact Waphyto UK via Counter Culture within 14 days of your purchase. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 15 business days after we have received your returned item or items. For items damaged in transit, refund will be provided in store credits only. Please contact us via Counter Culture if you need a refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via Counter Culture.

Return address:

To return your product, please mail your package to:

Bluebird Agency Ltd

119 Praed Street, London, W2 1RL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via Counter Culture.

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