UpCircle Soy Candle Chai Latte 180ml
Trim wick to about 5mm before lighting. Burn candle for a minimum of 1 hour (to create an even wax melt) and a maximum of 2 hours for optimum candle performance. Up to 35 hours burn time.
1. How To Avoid Tunnelling
The first time you light the candle, make sure you burn for at least an hour and for a maximum of two hours. This allows the wax to melt and pool right to the edges of the candle the first time you light it. If you don’t, the flame has to work harder to reach the edge of the glass which can cause tunnelling.
2. Trim Your Wick
Snip the candle wick to 5mm (quarter of an inch) before every burn to make sure it stays in optimum condition at all times.
Shipping Policy
This product is fulfilled by Counter Culture directly. We currently offer standard shipping which means orders should arrive in 3 days after being dispatched.
Orders received before 12 noon Monday to Friday will be processed and dispatched the same day.
Orders received after 12 noon on Friday, Saturday or Sunday will be processed on the following Monday.
Standard shipping costs £3.95 or is free when you spend over £25 on items fulfilled by Counter Culture.
Refund Policy
We want you to be entirely happy with any purchases fulfilled by Counter Culture. If you are not we ask that you get in contact within 30 days of receiving the order to resolve the matter.
Cancellation / Return / Exchange Policy
If you wish to cancel an item please contact us immediately via your Account Dashboard or by email help@counterculturestore.co.uk. If we are processing the order but haven't dispatched we will simply cancel the order and refund the full amount back to you via your payment method.
If you receive your order and find that item is missing, damaged or that the quality does not meet your expectations, then please contact us. Please let us know whether you would prefer a replacement or refund. If appropriate, please return the item to our fulfilment centre and once received we will refund you or dispatch a replacement.