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Kind2 The Hydrating One solid shampoo bar

Shipping Policy

We ship to the UK using Royal Mail 2nd class as our standard. For orders £20 and over postage is free, below that £3.00.

Orders are processed and dispatched within 1 – 2 working days. All our fulfilment is done by a wonderful Social Enterprise, Mail Out who provide training and employment for people with learning difficulties.

Because we care about the planet, all our packaging is 100% plastic free (even the tape) and planet friendly, being compostable or recyclable.

All orders are subject to availability and we strive to keep an up to date stock holding. In the unlikely instance that an order has been placed for a product that is no longer available or may be delayed, we will inform you as soon as possible.

Cancellation / Return / Exchange Policy

Our aim is that all our products reach you in perfect condition. If you're disappointed, we would like to know, so please make sure you contact us

If you are an individual and are not buying goods on behalf of a business, you can cancel your order without giving any reason at any time up to 14 days from the day on which you receive your products (provided they are unopened). You must notify us of your cancellation.

Returns will be at your own expense and the shipping cost is not refundable. You must ensure that the products are packaged adequately to protect against damage. We recommend you obtain proof of sending from your parcel carrier. This is free with Royal Mail.

If your cancellation is after despatch, once we receive the products, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment within 14 days.

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