We stand by our products with a 100% satisfaction guarantee that covers your order within 40 days of the ship date. If you're not completely in love with your products, let us know and we'll make things right. We offer two options: you can receive adjusted formulas free of charge, or you can return your order for a full refund. Please note that we offer formula adjustments as a one-time exchange, and we cannot offer multiple exchanges on the same order. To receive adjusted formulas, contact us via the Support button next to your order details on your Account page . Please provide your order number and feedback about your products. Our team will provide full instructions for completing the adjustment survey. For a full refund, contact us via the Support button. Please provide your order number and the reason for your return request. We'll provide a prepaid return label, and we'll be back in touch when your refund has been issued.
To start a return, you can contact via the Support button. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions via the Support button.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.