POSY Patchouli & Orange Essential Oil

We want you to be delighted with your POSY product(s). We know you will love POSY but if for any reason you’re not 100% happy with your purchase, get in touch via the Customer dashboard.

If you have received a wrong product its because we may have just got it wrong. Please contact us via the Support button next to your order details in your Account Page and we’ll unite you with the correct item. If possible, attach a photo of the incorrect order you have received and state the item that’s missing. There’s no need to return the incorrect item so please keep it as a spare or pass it onto a friend who might love POSY.

If you change your mind you can return it to us in its original, resalable condition. For reasons of hygiene, your item must remain unopened and unused or we will not be able to offer you a refund. Please confirm your cancellation in writing to us via email. You may have to return the goods to us as we aim to despatch items the following working day in most cases.

You will be responsible for packaging up your return securely and paying for the return shipping costs. Except in the case of returning faulty items, shipping costs are non-refundable. We cannot guarantee that we will receive your returned item so it’s best to send it Registered Post and to get a tracking number.